Terms of Service

LetsMilo (“LetsMilo”, “we”, “us”) is operated by LetsMilo. These Terms of Service (“Terms”) are an agreement between you and us about your use of the LetsMilo website and apps (the “Service”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

LetsMilo is a platform that helps people find others nearby who may be willing to help. A person who needs help (a requester) posts a request; people nearby (supporters) can offer to help; the requester chooses whose offer to accept.

LetsMilo only provides the means to connect. In particular, LetsMilo:

• does not provide the help, services or goods that users arrange between themselves;
• does not employ, engage, supervise, direct or pay supporters, and supporters are not our agents;
• does not verify identities, run background checks, or vouch for any user, request or offer;
• does not guarantee that any request will receive an offer, or that any help will be provided.

When a requester accepts an offer, they and the supporter meet and the supporter joins the request using a one-time code. From that point, the requester and the supporter deal with each other directly and independently. Any help, meeting, travel, exchange, payment, or other dealing between them is solely between those two people, at their own discretion and risk.

LetsMilo is not a party to any arrangement between users and has no responsibility or legal obligation for it. To the fullest extent permitted by law, LetsMilo is not liable for:

• the conduct, statements, actions or omissions of any user, online or in person;
• the quality, safety, suitability, legality or outcome of any help offered, provided or received;
• any injury, illness, loss, theft, damage to property, or other harm arising from meeting or dealing with another user;
• any payment, reimbursement, gift or other money or value exchanged between users;
• any dispute between users.

You are responsible for deciding whether to meet someone, what to agree to, and how to stay safe — see section 6.

You can block anyone at any time, and report them from Settings. If you contact us about an incident, we may — at our sole discretion — review reports and account activity, warn, restrict, suspend or remove accounts, share information with you or others where the law allows, and cooperate with law-enforcement requests.

Any such help is offered as a courtesy to keep the community safe. It does not make LetsMilo a party to your dealings with another user, and it does not create any duty, guarantee or liability on our part — including where we decide not to act, or where action we take does not resolve the matter.

In an emergency, or if you are in danger, contact your local emergency services first. LetsMilo is not an emergency service.

You must be at least 18 years old and able to enter into a binding contract. You must give accurate information, keep your sign-in details secure, and are responsible for everything done through your account. One person, one account.

When you use LetsMilo, you agree to use your own judgement and to take reasonable care, including to:

• meet in public, well-lit places where you can, and tell someone you trust where you're going;
• only share the one-time code once you have met the person in person;
• not share bank details, passwords or other sensitive information;
• leave, block and report anyone who makes you feel unsafe;
• only offer help you are able and, where relevant, qualified and permitted to give.

You must not use LetsMilo to:

• harass, threaten, abuse, discriminate against, stalk or harm anyone;
• post anything illegal, false, misleading, sexually explicit, hateful or violent;
• request or offer anything illegal, dangerous, or that requires a licence you don't hold;
• scam, solicit money under false pretences, spam, or advertise without our permission;
• impersonate anyone, or create fake or multiple accounts;
• collect other users' data, or interfere with or attempt to break the Service.

LetsMilo is free to use and does not process payments between users. If you choose to pay, reimburse or give anything to another user, that is entirely between you and them, and LetsMilo has no involvement in or responsibility for it.

You keep ownership of what you post (requests, photos, messages). You give us a worldwide, non-exclusive, royalty-free licence to host, store, display and process it as needed to run and improve the Service.

Ratings and feedback must be honest and based on your real experience. We may remove content, ratings or feedback that breaks these Terms, but we do not review everything and are not responsible for what users post.

We may suspend, restrict or close an account, or remove content, if we reasonably believe these Terms have been broken, to protect users or the Service, or where the law requires. You can stop using LetsMilo and remove your account at any time from the Account page.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties of any kind about the Service or any user, and we do not guarantee that it will be uninterrupted, error-free or secure, or that information shown (such as distances, ratings or profiles) is accurate.

To the fullest extent permitted by law, LetsMilo and its operators, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising from your use of the Service or your dealings with other users. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim (which, for a free service, is zero).

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold LetsMilo harmless from any claim, loss or expense (including reasonable legal fees) arising from your use of the Service, your dealings with other users, your content, or your breach of these Terms.

We may update these Terms from time to time. When we make changes that you need to agree to, we'll ask you to review and accept them the next time you use LetsMilo. The date at the top shows when they last changed.

These Terms are governed by the laws of India. Disputes between you and LetsMilo are subject to the exclusive jurisdiction of the courts of India, unless the law where you live gives you the right to bring them elsewhere. Disputes between users are for those users to resolve.

Questions about these Terms? Email us at support@letsmilo.social.