Privacy Policy

LetsMilo is operated by LetsMilo, which is responsible for your personal information under this policy. This policy explains what we collect when you use LetsMilo, why, who can see it, and the choices you have. It sits alongside our Terms of Service.

• Account details — your email address and name, and your profile photo if you sign in with Google. Sign-in itself is handled by Microsoft Entra ID; we never see your password.
• Profile details you choose to add — such as first and last name, gender, and city or address.
• Location — your device's location when you post a request or look for requests nearby, so we can match you with people close by. We only ask for it while you're using LetsMilo.
• Requests — what you ask for, any photos you attach, and when and where you posted it.
• Activity — offers, acceptances, joins, ended supports, the reasons you give when declining or withdrawing, ratings and feedback.
• Messages — the chats you have with other users about a request.
• Safety information — people you block, and reports you make or that are made about you.
• Settings — such as how far you look for requests and your notification choices.
• Technical data — basic logs (like IP address, browser and error details) that keep the service working and secure.

• To run LetsMilo: show your requests to people nearby, match offers, run chat and notifications.
• To keep people safe: enforce our Terms, handle reports and blocks, and prevent fraud and abuse.
• To improve LetsMilo: understand what works, using reasons, ratings and feedback.
• To meet legal obligations, and to respond to lawful requests from authorities.

• People near you can see your requests — the description, any photos, when you posted, your name and profile photo, and your star rating.
• The location attached to a request is used to show it to people within the distance you choose in Settings. Don't include your exact address in a request unless you're comfortable sharing it.
• Messages are visible only to you and the person you're chatting with — and to us if one of you reports the conversation or we need to investigate a safety concern.
• Ratings are shown as an overall average. Written feedback, and the reasons you give for declining or withdrawing, are seen only by LetsMilo.
• Blocks and reports are confidential — we don't tell the other person you blocked or reported them.

Once you meet another user, anything you share with them directly is between the two of you — see our Terms.

We don't sell your personal information or use it for advertising. We share it only with:

• Service providers that run LetsMilo for us under contract — Microsoft Azure (hosting, database, file storage, sign-in), Google (if you sign in with Google), and Twilio SendGrid (email).
• Authorities, where the law requires it or to protect someone from serious harm.
• A successor, if LetsMilo is ever reorganised or sold — your information would stay protected by this policy.

We keep your information for as long as your account is open and as needed to run LetsMilo. Older chats may be archived. When you remove your account, we delete or anonymise your personal information within a reasonable time, except where we need to keep some of it for safety (for example, records of reports), to resolve disputes, or to meet legal obligations.

• See and correct your profile on the Account page.
• Control your reach and notifications in Settings.
• Turn off location in your browser or device settings (you won't be able to post or find nearby requests without it).
• Block anyone, and unblock them later, from Settings.
• Remove your account from the Account page.

Depending on where you live, you may also have the right to access a copy of your information, ask us to delete or restrict it, object to how we use it, or complain to a data-protection authority. To exercise any of these, email support@letsmilo.social.

We use only the cookies needed to keep you signed in and secure. We don't use advertising or tracking cookies.

We use industry-standard measures — encrypted connections, managed cloud infrastructure and access controls — to protect your information. No system is perfectly secure, so please use a strong, unique password and keep your sign-in details private.

LetsMilo runs on Microsoft Azure, and our providers may process information in other countries. Where they do, we rely on their contractual and legal safeguards to protect it.

LetsMilo is for people aged 18 and over. We don't knowingly collect information from anyone younger; if you believe we have, contact us and we'll delete it.

We may update this policy. If the changes are significant, we'll ask you to review them the next time you use LetsMilo. The date at the top shows when it last changed.

Questions or requests about your privacy? Email us at support@letsmilo.social.